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Store Policies

Welcome to my official author website. By purchasing from this site, you are supporting my creative work directly—thank you! Please review the following policies to ensure a smooth and transparent shopping experience.

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1. Shipping Policy

Processing Time:
Orders are processed within 2–5 business days. You’ll receive an email confirmation once your order has been dispatched.

Shipping Rates & Delivery Estimates:

  • UK: 3–7 business days

  • International: 7–21 business days (varies by location)
    Shipping costs are calculated at checkout.

Delays:
I am not responsible for delays due to customs, postal strikes, or other external issues beyond my control.

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2. Return & Refund Policy

Physical Products (e.g., signed/unsigned books):

  • Returns are accepted within 10 days of delivery.

  • Items must be unused and in original condition.

  • Buyer is responsible for return shipping costs.

  • Once the return is received and inspected, a refund will be processed within 5–10 business days.

Digital Products (e.g., eBooks):

  • All digital sales are final and non-refundable due to the nature of the product.

Damaged or Incorrect Orders:
Please contact me within 7 days of delivery with photos of the issue. I’ll make it right, whether through a replacement or refund.

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3. Privacy Policy

I value your privacy. Any personal information you provide (such as your name, address, or email) will only be used to fulfill your order or respond to customer inquiries. I will never sell or share your information with third parties.

Email Marketing:
You may opt into my newsletter to receive updates about new releases, events, or promotions. You can unsubscribe at any time.

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4. Terms of Service

By purchasing from this site, you agree to:

  • Provide accurate information at checkout.

  • Not duplicate, redistribute, or resell any digital content without permission.

  • Use the products for personal use only unless stated otherwise.

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5. Payments

Payments are securely processed through Wix via Paypal, Apple Pay, Google Pay, Debit, or Credit cards. All prices are listed in (£) pounds, and applicable taxes may be added at checkout.

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6. Contact Information

For questions, issues, or collaborations, please contact:
📧 TRUDYANNOFFICIAL@GMAIL.COM
Response time: typically within 48 hours

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7. Changes to Policies

These policies are subject to change at any time. Please review them periodically for updates.

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