Store Policies
Welcome to my official author website. By purchasing from this site, you are supporting my creative work directly—thank you! Please review the following policies to ensure a smooth and transparent shopping experience.
1. Shipping Policy
Processing Time:
Orders are processed within 2–5 business days. You’ll receive an email confirmation once your order has been dispatched.
Shipping Rates & Delivery Estimates:
-
UK: 3–7 business days
-
International: 7–21 business days (varies by location)
Shipping costs are calculated at checkout.
Delays:
I am not responsible for delays due to customs, postal strikes, or other external issues beyond my control.
2. Return & Refund Policy
Physical Products (e.g., signed/unsigned books):
-
Returns are accepted within 10 days of delivery.
-
Items must be unused and in original condition.
-
Buyer is responsible for return shipping costs.
-
Once the return is received and inspected, a refund will be processed within 5–10 business days.
Digital Products (e.g., eBooks):
-
All digital sales are final and non-refundable due to the nature of the product.
Damaged or Incorrect Orders:
Please contact me within 7 days of delivery with photos of the issue. I’ll make it right, whether through a replacement or refund.
3. Privacy Policy
I value your privacy. Any personal information you provide (such as your name, address, or email) will only be used to fulfill your order or respond to customer inquiries. I will never sell or share your information with third parties.
Email Marketing:
You may opt into my newsletter to receive updates about new releases, events, or promotions. You can unsubscribe at any time.
4. Terms of Service
By purchasing from this site, you agree to:
-
Provide accurate information at checkout.
-
Not duplicate, redistribute, or resell any digital content without permission.
-
Use the products for personal use only unless stated otherwise.
5. Payments
Payments are securely processed through Wix via Paypal, Apple Pay, Google Pay, Debit, or Credit cards. All prices are listed in (£) pounds, and applicable taxes may be added at checkout.
6. Contact Information
For questions, issues, or collaborations, please contact:
📧 TRUDYANNOFFICIAL@GMAIL.COM
Response time: typically within 48 hours
7. Changes to Policies
These policies are subject to change at any time. Please review them periodically for updates.
.png)