Store Policies
Welcome to my official author website. By purchasing from this site, you are supporting my creative work directly—thank you! Please review the following policies to ensure a smooth and transparent shopping experience.
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1. Shipping Policy
Processing Time:
Orders are processed within 2–5 business days. You’ll receive an email confirmation once your order has been dispatched.
Shipping Rates & Delivery Estimates:
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UK: 3–7 business days
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International: 7–21 business days (varies by location)
Shipping costs are calculated at checkout.
Delays:
I am not responsible for delays due to customs, postal strikes, or other external issues beyond my control.
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2. Return & Refund Policy
Physical Products (e.g., signed/unsigned books):
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Returns are accepted within 10 days of delivery.
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Items must be unused and in original condition.
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Buyer is responsible for return shipping costs.
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Once the return is received and inspected, a refund will be processed within 5–10 business days.
Digital Products (e.g., eBooks):
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All digital sales are final and non-refundable due to the nature of the product.
Damaged or Incorrect Orders:
Please contact me within 7 days of delivery with photos of the issue. I’ll make it right, whether through a replacement or refund.
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3. Privacy Policy
I value your privacy. Any personal information you provide (such as your name, address, or email) will only be used to fulfill your order or respond to customer inquiries. I will never sell or share your information with third parties.
Email Marketing:
You may opt into my newsletter to receive updates about new releases, events, or promotions. You can unsubscribe at any time.
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4. Terms of Service
By purchasing from this site, you agree to:
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Provide accurate information at checkout.
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Not duplicate, redistribute, or resell any digital content without permission.
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Use the products for personal use only unless stated otherwise.
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5. Payments
Payments are securely processed through Wix via Paypal, Apple Pay, Google Pay, Debit, or Credit cards. All prices are listed in (£) pounds, and applicable taxes may be added at checkout.
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6. Contact Information
For questions, issues, or collaborations, please contact:
📧 TRUDYANNOFFICIAL@GMAIL.COM
Response time: typically within 48 hours
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7. Changes to Policies
These policies are subject to change at any time. Please review them periodically for updates.
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